1.You have 30 days to decide if an item is right for you, we’ll gladly accept unworn, unwashed, or any defective merchandise purchased on uzchic.com for return. If you receive a damaged/defective item, please contact PREFERRED HAIR Customer firstname.lastname@example.org within 24 hours of receipt.
2.Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4.You will be responsible for the product until we receive it.
5. Items with non-returnable marks and free gifts cannot be returned.
6. We do not accept returned items that have been sent back without proper returns requests.
7. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
8. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-PREFERRED products .
Due to COVID-19, shipments to below countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately.
We're improving our delivery process to make your packages even safer, so there may be a 4-6 day delay in processing your orders.
We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Once your order is confirmed, we will prepare your items for shipping. Items may take 1-3 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
When express shipping was chosen, specific address information (including street/block, name, phone number) is required in ENGLISH according to Shipping regulations.
Delivery times vary depending on your shipping destination
Be the first to know our sales, product launches, wig tips and notices.